Support FAQs for the Trading Platform

What software do I need to run the trading system and where do I get it?

What are the hardware requirements for the trading platform?

Which operating systems are supported?

What are the minimum requirements for Internet connection speed?

How do I connect to the trading system through a Firewall or Proxy server?

What if I request a deal but do not receive a deal confirmation?

Why didn't I receive an email after I registered for a free 60-day demo?

I am trying to log in with the user id and password I received after I registered for a Demo and they are not working. What is going on?

My 30-day Free trial of your Forex system has expired, can you renew my Demo?

What software do I need to run the trading system and where do I get it?

The first time you request a demo, you will get a link to download the trading system software based on MT4 (MetaTrader 4) technology. You will also be able to download the MT4 platform from the member's area, once you open an account. Once you have installed the platform, you will not be required to do so again. To run it, simply double click on the icon that was created when you installed it.

What are the hardware requirements for the trading platform?

To run the platform, the great majority of Windows or Mac computers can be used.

Which operating systems are supported?

Currently, the MT4 FX platform can run on any Windows machine or any Mac running Boot Camp, VmWare Fusion, or Paralells.

What are the minimum requirements for Internet connection speed?

We recommend a high speed connection (DSL or Cable Modem), even though the platform will also work with a dial up modem if very few charts are used, but you may experience longer response times. Satellite connections will also experience greater latency.

How do I connect to the trading system through a Firewall or Proxy server?

Make sure that port 443 is open to access the user guide for the system by clicking here.

What if I request a deal but do not receive a deal confirmation?

If you do not receive a deal confirmation or failure message quickly, there are two possible causes. Either you have been disconnected from the Internet or the connection from our Server to your PC has dropped. To troubleshoot, first check to see if you are still connected to the Internet by trying to access another web page. To make sure the page is not stored in your cache, click the 'refresh' or 'reload' button, depending on your choice of browser. If your Internet connection is intact, you must close the platform and reopen it.

Why didn’t I receive an email after I registered for a Free 60-day demo?

When you register for a free simulator by filling out the registration form, right away you should receive an email with your the info you need to create the demo. If you haven't received the email, it could be due to a few reasons. The three main reasons are:

  1. You did not provide a valid email address. If you do not type your email address correctly on the demo request form, the email that is automatically sent by the system when the form is submitted will never arrive. If you are afraid that you typed your email address incorrectly, please register for another demo. If you are certain that you provided the correct email address, please check the other two reasons below.
  2. Your email account provider incorrectly placed the email in your junk mail folder. If you did not receive an email from us right away after filling out the demo registration form, your email account provider (Yahoo, Hotmail, BellSouth, etc.) might have incorrectly routed the email to your junk mail or spam folder. Please check your junk folder to see if the email is there. If it is not there, and you did not delete your junk mail folder after registering for the simulator, then you can register for a new one again by filling out the registration form one more time.
  3. Email account is over quota. Some clients realize, after signing up for a trading demo, that their email accounts are full or OVER QUOTA. This might be the case why you did not receive the email with log in instructions after you filled out the demo form. If this is so, please empty some emails from your account so that it is no longer over quota and then fill out the demo form again.

I am trying to log in with the user id and password that was generated when I created the demo and they are not working. What is going on?

There are a large number of users on the demo servers at any give time. From time to time, the servers need to be upgraded or need maintenance. If you have been able to log in successfully to your free demo account and all of the sudden you can't, more than likely the reason is that the servers are undergoing maintenance. Please try logging in again a bit later to see if the problem persists.

My 60-day Free trial of your platform has expired, can you renew my demo?

If your 60-day Demo expired, you can simply register for a new demo by going to the home page and following the same steps that you did the first time when you signed up for your demo. You can do this as many times as you like.