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Which
web browsers are compatible with the online forex trading system?
What
software do I need to run the forex trading system and where do
I get it?
What
are the hardware requirements for the online forex trading system?
Which
Operating Systems are not supported?
What
are the minimum requirements for Internet connection speed?
How
do I connect to the forex day trading system through a Firewall
or Proxy server?
How
do I resize the forex trading system window inside my browser?
What
if I request a deal but do not receive a deal confirmation?
Why
can't I see all the deals in my Position Management window?
When
I launch the online forex trading software, why do the menu tabs
and icons appear larger than usual or distorted?
What
is the Java Console?
Why
didn't I receive an email with my username and password after
I registered for a free 30-day demo for the trading system?
I
am trying to log in with the user id and password I received after
I registered for a demo and they are not working. What is going
on?
My
30-day free trial of your forex system has expired, can you renew
my demo?
Which
web browsers are compatible with the online forex trading system?
The forex
day trading system supports both Netscape 6.0 or higher as well
as Microsoft Internet Explorer (IE) version 5.01 or higher. However,
for best operation, we strongly recommend Microsoft Internet Explorer
6.0 or higher.
What
software do I need to run the online forex trading system and
where do I get it?
The first
time you login to the system, you must load a Java applet to enable
the online forex trading system software. Once you have installed
the plug-in and applet you will not be required to do so again.
To load the applet you must have 'JavaT 2 JRE v1.3.1_11 for Windows'
installed. The JRE download bundle includes the Java 2 Runtime
Environment with Java Plug-in software. If these components are
already installed, Internet Explorer will automatically load the
applet necessary to run the forex day trading system. Load time
for the applet on a 56k modem is approximately 1 minute. If you
do not have 'JavaT 2 JRE v1.3.1_11 for Windows' installed, Internet
Explorer will prompt you to install it. If IE does not automatically
prompt you to install these components, or if you are a Netscape
user, you may install the files directly by clicking
on this link. Load time is approximately 20 minutes on
a 56K connection.
What
are the hardware requirements for the online forex trading system?
Minimum System
requirements: Pentium class (or similar chip) running at 200Mhz
or higher and a monitor that supports 800x600 with a color depth
of 16 bits (65,536 colors) or higher resolution. A minimum of
96 MB of RAM for Windows 95/98 and 128 MB of RAM for Windows NT.
Additional RAM may be required to run several other applications
simultaneously with the online forex trading software. You may
experience slightly longer response times. Recommended System
requirements: Pentium II or Celeron class running at 400Mhz or
higher, and a monitor that supports 1024x768 with a color depth
of 32 bits (16,777,216 colors) or higher resolution. 128MB of
RAM for Windows 95/98, and 256MB of RAM for Windows NT/2000/XP.
Which
Operating Systems are not supported?
Currently,
the latest version of the Java components necessary to run the
online forex trading software (JavaT 2 JRE v1.3.1_11) is not supported
for the Mac OS 9 or below.
What
are the minimum requirements for Internet connection speed?
We recommend
a connection of 56K bps or higher. 28.8K modems are acceptable,
but you may experience slightly longer response times.
How
do I connect to the forex day trading system through a Firewall
or Proxy server?
A client service
associate can assist you in configuring your Firewall or Proxy
server to access the online forex trading system. Please call
1-877-424-6227 - toll free within North America, or +1.908.731.0700
outside North America.
How
do I resize the forex trading system window inside my browser?
You must resize
the browser window to affect the size of the online forex trading
system software window inside. Internet Explorer allows you to
set the size of the window to full screen, either by using the
F11 function key or selecting View > Full
Screen in the IE menu.
What
if I request a deal but do not receive a deal confirmation?
Normal confirmation
times are 1-2 seconds. If you do not receive a 'deal confirmed'
or 'deal failed' message within that time, there are two possible
causes. Either you have been disconnected from the Internet or
the connection from our Server to your PC has dropped. To troubleshoot,
first check to see if you are still connected to the Internet
by trying to access another web page. To make sure the page is
not stored in your cache, click the 'refresh' or 'reload' button,
depending on your choice of browser. If your Internet connection
is intact, you must re-login to the online forex trading system.
Why
can't I see all the deals in my Position Management window?
The online
forex trading system is best viewed in Microsoft IE at full screen.
In the IE menu, go to View > Full Screen or use
the F11 function key. Even with your screen maximized,
you may still have to use the scroll bar - depending on how many
deals are in your portfolio.
When
I launch the online forex trading software, why do the menu tabs
and icons appear larger than usual or distorted?
This often
happens if you try to re-size the window while the forex software
is loading. The situation is usually resolved by minimizing and
then maximizing the window. If this does not fix the problem,
please log off, close and reopen the browser, and then login again.
What
is the Java Console?
When starting
the Forex Day Trading system software, the Java Console may appear.
This is normal and is used to observe the incoming and outgoing
messages. If you do not wish to see this simply close the window.
If you do not want the Java Console to appear, from the Program
menu select Java Plug-in Control Panel and disable the "Show Java
Console" checkbox. Click on Apply to save changes.
Why
didn't I receive an email with my username and password after
I registered for a free 30-day demo for the trading system?
When you register
for a free forex demo by
filling out the registration form, right away you should receive
an email with your the user name and password you need to log
in the demo. If you haven't received the email, it could be due
to a few reasons. The three main reasons are:
- You
did not provide a valid email address. If you do not
type your email address correctly on the demo request form,
the email that is automatically sent by the system when the
form is submitted will never arrive. If you are afraid that
you typed your email address incorrectly, please register
for another demo. If you are certain that you provided the
correct email address, please check the other two reasons below.
- Your
email account provider incorrectly placed the email in your
junk mail folder. If you did not receive an email from
us right away after filling out the demo registration form,
your email account provider (Yahoo, Hotmail, BellSouth, etc.)
might have incorrectly routed the email to your Junk Mail or
Spam folder. Please check your junk folder to see if the email
is there. If it is not there, and you did not delete your junk
mail folder after registering for the free forex trading demo,
then you can register for a
new demo again by filling out the registration form one
more time.
- Email
account is over quota. Some clients realize, after signing
up for a free trading demo, that their email accounts are full
or OVER QUOTA. This might be the case why you did not receive
the email with log in instructions after you filled out the
demo form. If this is so, please empty some emails from your
account so that it is no longer over quota and then fill out
the forex demo form again.
I
am trying to log in with the user id and password I received after
I registered for a demo and they are not working. What is going
on?
There are
a large number of users on the demo servers at any give time.
From time to time, the servers need to be upgraded or need maintenance.
If you have been able to log in successfully to your free forex
demo and all of the sudden you can't, more than likely the reason
is that the servers are undergoing maintenance. Please try logging
in again a bit later to see if the problem persists.
My
30-day free trial of your forex system has expired, can you renew
my demo?
If your 30-day
demo expired, you can simply register for a new demo by going
to the Forex Day Trading home page and
following the same steps that you did the first time when you
signed up for your demo. You can do this as many times as you
like, but if you ever decide to open an account and trade with
real money, please go through our free, live forex
training first.
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