If you tried to log in to the Forex Day Trading system unsuccessfully in the past, it may be necessary to clear your cache to ensure you are using the most recent version of the trading software.

To clear your Cache, first open your browser (i.e. Internet Explorer). From the menu bar at the top of the browser, select "Tools", select "Internet Options", and click "Delete Files" in the Temporary Internet Files area. A dialog box appears indicating that Windows will delete these files. Click on the "Delete All Offline Content" checkbox, and then click "OK". This will delete old files from your memory and disk.

If your screen does not look like the picture on the first page of the User Guide, try setting your resolution to 1024 x 768 or higher.

To change the resolution setting, Click the "Start" button (on your desktop), choose "Settings", select "Control Panel", double click "Display", and select the "Settings" tab. Depending on which Windows operating system you have, an area of the screen before you will be labeled as the "Screen Area" (Windows 98 or 2000), "Desktop Area" (Windows 95 or NT), or "Display Area". Within that area of the screen, move the slider bar to read "1024 by 768 pixels".

• Windows 95, 98, 2000 users: Click on the "Apply" button. A dialog box will pop up indicating that Windows will now apply the new desktop settings, but if the settings do not appear correct, the original settings will be automatically restored in 15 seconds. Follow the instructions displayed.
  

• Windows NT users: Click on the "Test" button. It is critical that Windows NT users perform this test before proceeding. A dialog box will pop up indicating that Windows will now test the new "mode". A test picture will appear and disappear. A new dialog box saying, "Did you see the test bitmap correctly?" appears. Follow the instructions displayed.

If you cannot set your resolution to at least 1024 x 768, although you will be able to access the functionality of the Forex Day Trading system, the screen shown within your browser will not look the same as the screen shown on the first page of the User Guide. Furthermore, the lower your resolution is set, the more difficulty you will experience in using various parts of the Forex Day Trading system screen.

If you are using the Forex Day Trading system from behind a firewall, or:

If you see an error message: "cannot connect to livetertiary.efxnow.com: 1999 Java.net.ConnectException: Connection refused: no further information" or "Connection refused: No Route to Host":

If you are using the Forex Day Trading system from within a company network, please contact your departmental technical support staff; if you are using the Forex Day Trading system from within a small business office or home, please contact your ISP's technical support staff. In either case, please request that the following ports be opened:

AOL users can connect to the Internet with AOL to access the Forex Day Trading system, but must use Internet Explorer v5.0 or higher (recommended) or Netscape v4.7 or higher once connected.